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Henter-Joyce Technical Support Notice # 13 (TSN- 13)
Subject: Install JFW 3.2 on Windows NT With Service Pack 4
Henter-Joyce Product: JFW 3.2
Category: Windows NT
January 26, 1999

Install JFW 3.2 on Windows NT With Service Pack 4

Description

All versions of JFW prior to JFW 3.20.19 are incompatible with NT4 Service Pack 4.

Solutions

Before installing SP4 on a machine running a version of JFW Earlier than 3.20.19, please use the following instructions:

1. Download and install the latest JFW patch available on the Hentet-Joyce site and then reboot the computer.
2. If JFW is being installed for the first time on a machine, which is already running NT4 SP4, install JFW and then check the JFW About box to make sure that the version is 3.20.19 or Higher (if the JFW version is lower than 3.20.19 , immediately install the aforementioned patch)
3. If NT4 SP4 is on the computer prior to installing JFW and the version of JFW initially installed is earlier than 3.20.19, you may find that some icons do not appear properly on the screen.

To remedy this problem do the following:

Install the JFW 3.20.31 patch

Then reinstall the NT Service Pack 4.

Note: If the icons do not appear normally after this procedure, please call Henter-Joyce technical support for more assistance at 727 803 8600.